Terms of Service
Last updated: September 28, 2026.
These Terms of Service ("Terms") govern use of MomentStash. By creating an account, submitting a paid-service request, purchasing or using an event, or uploading media as a guest, you agree to the portions of these Terms that apply to you. If you do not agree, do not use the service.
Eligibility and accounts
Customer accounts are intended for people who are at least 18 years old or have reached the age of majority required to enter the agreement where they live. You must provide accurate account information, keep your credentials secure, and promptly notify us if you believe your account has been compromised. You are responsible for activity performed through your account unless applicable law provides otherwise.
The service
MomentStash provides event-specific web pages for collecting photos and videos, event-owner dashboards, original-file downloads and exports, QR tools, printable signs, slideshows, photo walls, branding, and related event-media features. Features may vary by package, device, event settings, or service availability and may evolve as the service develops.
Event credits and provisioning
Creating an account is free. MomentStash may provide one limited free trial event per customer. The standard trial currently permits up to five completed photo or video uploads, does not require payment, and uses the same event page and owner tools as a paid event, subject to trial limits. Additional or standard-capacity events require a paid purchase, complimentary entitlement, promotion, invoice arrangement, or other credit approved by MomentStash. Redeeming an event credit provisions a separate event with its own storage allowance, URL, settings, media, and retention window. Storage does not automatically pool across events.
Prices, invoices, taxes, and payment
The price, storage allowance, included features, credit quantity, term, event window, optional services, taxes, shipping, and any package-specific conditions displayed when you request or purchase a service become part of your order. Prices are in U.S. dollars unless stated otherwise. A plan request does not itself charge you or issue paid credits. MomentStash currently confirms early paid orders and organizer payments by invoice after approval; the account does not automatically charge a card unless a future checkout flow clearly says otherwise.
Prices may change prospectively. A price change does not retroactively change an already paid order or prepaid term unless you agree to the change.
Single-event plans
Party Stash costs $19 once per event and includes 10 GB of original photo and video uploads, guest uploads through 30 days after the event date, and owner gallery access through three calendar months after the event date. Celebration Stash costs $29 once per event and includes 30 GB of original uploads, guest uploads through 90 days after the event date, and owner gallery access through twelve calendar months after the event date. Both offer core event tools and unlimited participating guests within their storage limits. Previously purchased Stash 25, 100, 250, and 500 plans retain the allowances and terms originally purchased.
Monthly organizer subscriptions
Organizer Monthly 1, 3, and 6 cost $39, $99, and $179 per paid service month and release 1, 3, or 6 new 100 GB event credits per paid month. Monthly subscriptions have an initial three-month commitment ($117, $297, or $537 total), billed monthly, and continue month-to-month afterward until renewal is cancelled.
At most one unused subscription credit per account may roll into the immediately following paid service month. A rolled credit expires at the end of that following month and cannot roll again. Other unused credits expire at the end of their service month. Unpaid months do not release credits. A late payment covers the next unpaid period on the original schedule rather than restarting the schedule.
Annual organizer subscriptions
Organizer Annual 1, 3, and 6 cost $390, $990, and $1,790, paid upfront for twelve months. They release 1, 3, or 6 new 100 GB event credits each service month; the entire year's credits are not released at once. Service months remain anchored to the original start date, with shorter months using their final day when needed.
Prepaid event packs
Organizer 5, 12, and 25 Packs cost $299, $649, and $1,249 and provide 5, 12, or 25 separate 100 GB event credits after approval and payment. Pack credits must be redeemed within twelve months unless a written order states otherwise.
Optional services
Optional services such as White-Glove Setup, LiveGuard moderation, extra storage, custom-domain work, printed signs, and keepsake drives are separate from the base event plan unless expressly included. Availability, scheduling, domain registration, shipping, physical production, taxes, and final scope may need confirmation before payment. Third-party or pass-through costs may be non-refundable once incurred as described in the Refund & Cancellation Policy.
Cancellation and refunds
You can cancel organizer renewal from the Subscriptions page or by contacting [email protected]. Cancellation takes effect after the initial commitment and any prepaid service. Monthly payments still due under the initial three-month commitment remain due. Paid annual service and already created events continue through their applicable paid or retention periods.
Refund eligibility is governed by our Refund & Cancellation Policy, which is incorporated into these Terms. Mandatory refund or cancellation rights provided by applicable law are not limited by these Terms.
Event-owner responsibilities
The event owner is responsible for the event configuration, invitations, access to the event URL or QR code, media moderation choices, and the lawful handling of content collected through the event. You must not use MomentStash to collect, display, or distribute content you do not have a lawful right to handle, or to violate another person's privacy, publicity, copyright, trademark, or other rights.
Guest contributions and content license
Guests and event owners retain the rights they have in content they upload. By uploading content, the uploader represents that they have the right to share it and grants MomentStash a non-exclusive, worldwide, royalty-free license, for as long as reasonably needed to provide the applicable event and retention services, to receive, host, store, copy, back up, create technical derivatives of, transmit, display within the applicable event, and deliver that content to the event owner. This license is limited to operating, securing, supporting, and improving the service; it does not transfer ownership of the media to MomentStash.
The event owner may access guest names, captions, and media and may choose to display approved media through an event slideshow, photo wall, or similar event feature. MomentStash does not promise to pre-screen all uploaded content. LiveGuard or other moderation services, when purchased, reduce but do not eliminate the possibility that unwanted content is displayed.
MomentStash intellectual property
The MomentStash service, software, branding, page designs, documentation, and non-customer content are owned by MomentStash or its licensors and are protected by applicable intellectual-property laws. These Terms do not give you ownership of the service or permission to copy, reverse engineer, resell, or exploit it except as expressly allowed by law or a written agreement.
Prohibited use
You may not use MomentStash to distribute malware; interfere with the service; attempt unauthorized access; bypass quotas, security, rate limits, or access controls; probe another customer's data; upload unlawful or exploitative content; infringe intellectual-property, privacy, or publicity rights; impersonate others; facilitate fraud; or use the service for abusive, deceptive, or illegal activity.
Google Photos export
If you choose Google Photos export, you authorize MomentStash to send the selected event media to your Google Photos account. MomentStash requests only the Google Photos append-only permission needed to create new media and app-created albums; it does not request permission to browse your existing Google Photos library. Media sent to Google Photos is then also subject to Google's terms, storage limits, account settings, and privacy practices. You may disconnect Google Photos from your MomentStash account at any time; disconnecting does not delete media already exported to Google Photos.
Storage, exports, and retention
MomentStash is designed to preserve original uploads and may maintain verified replica copies for reliability. Unless a package or written order says otherwise, guest uploads remain available through 90 days after the event date or final event day, and standard owner gallery access continues through twelve calendar months after that date. Event owners are responsible for downloading media they want to keep permanently before gallery access ends.
Temporary exports may expire automatically. After the applicable retention period, event content becomes eligible for removal, although backups, replicas, security records, and legal or accounting records may take additional time to age out. Extended retention must be arranged before expiration and may require an additional fee.
Availability and force majeure
We work to keep MomentStash available and to protect uploaded media, but uninterrupted access is not guaranteed. Maintenance, internet or mobile providers, venue connectivity, third-party infrastructure, hardware failures, power failures, attacks, natural disasters, labor disruptions, government actions, or other events outside our reasonable control may affect the service. Uploads are not complete until the service confirms completion.
Suspension and termination
MomentStash may restrict or suspend an account, event, upload, or feature when reasonably necessary to address security, abuse, nonpayment, unlawful conduct, risk to other customers, or a material violation of these Terms. Where practical, we will try to provide notice and an opportunity to cure ordinary account issues. We may preserve information where reasonably necessary for security, backup integrity, legal compliance, accounting, or dispute resolution.
Disclaimers
To the maximum extent permitted by law, MomentStash is provided on an "as available" basis and without implied warranties beyond any express promise in a package or written agreement. MomentStash is not responsible for media that was never successfully uploaded, for loss caused by a guest closing the upload page before completion, for content removed by the customer, or for failures of a customer's device, venue network, or third-party service outside our reasonable control. Consumer warranties or rights that cannot legally be excluded remain unaffected.
Limitation of liability
To the maximum extent permitted by law, MomentStash will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost business, or loss of data that was never successfully received by the service. To the maximum extent permitted by law, MomentStash's aggregate liability arising from a paid service will not exceed the amount you paid MomentStash for the affected event, order, or subscription during the twelve months preceding the event giving rise to the claim. These limitations do not apply where applicable law prohibits them or to liability that cannot legally be limited.
Copyright and rights complaints
If you believe content hosted through MomentStash infringes your rights, email [email protected] with the event URL, the material at issue, the right you believe is affected, and information reasonably sufficient for us to evaluate the request.
Changes to these Terms
We may update these Terms as the service changes. Material changes apply prospectively. If a change materially affects an active paid service, we will provide notice when required by law or when reasonably appropriate. The date at the top identifies the latest published version.
Contact
Questions about these Terms can be sent to [email protected].